Overview
At Elliot Makes, your satisfaction is our top priority. We strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
Returns
You may request a return within 7 days of receiving your order if the item is damaged, defective, or incorrect. The product must be unused, in its original packaging, and include all tags or accessories. To initiate a return, please contact us at [email protected] with your order details and reason for return.
Return Approval & Process
Once your return request is reviewed and approved, we will arrange for the item to be collected or guide you on how to send it back. Please ensure the product is securely packed to avoid any damage during return transit.
Refunds
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days. For Cash on Delivery orders, refunds will be issued via bank transfer or store credit as per your preference.
Non-Returnable Items
Certain products such as customized, personalized, or used crafting materials cannot be returned unless they arrive damaged or defective.
Late or Missing Refunds
If you haven’t received your refund within 10 business days after approval, please contact us at [email protected], and our support team will assist you promptly.
Contact Us
For all return or refund inquiries, please reach out to us at:
Email: [email protected]